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Shipping Policies - PrePress Express Web Store

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Shipping Policies:
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Drum scans, Prints and Pre press items:
We will ship all outbound items via UPS, FedEx or USPS.
Other services like DHL, LTL, Etc....may be arranged upon request.

Service types include:
Priority Overnight, Standard Overnight, 2 day, 3 day and Ground....

Return Shipping of your originals:
The safe return of your originals is our primary concern.
Our standard for shipping 
originals is Overnight by FedEx, UPS or Priority Mail. We can ship with another carrier or service at your request but we require that a release be on file.
Shipping fees may be billed on interim invoices and/or on the final invoice. We do not ship originals COD or freight collect.
Please 
call us for a shipping quote before placing your order.

Insurance:
Shipping insurance is mandatory on all returned originals and will be added to the invoice. You may specify the amount but we are not responsible for any loss or damage once the carrier accepts the package.

Client Accounts:
If you have a UPS or FedEx account, we can use your account to ship your items. There is a $5 handling charge to cover packing materials and time.

Non Service Items ie. equipment, paper...:
We will ship all outbound items via UPS, FedEx or USPS.
Other services like DHL, LTL, Etc....may be arranged upon request.

Service types include:
Priority Overnight, Standard Overnight, 2 day, 3 day and Ground....

Insurance:
Shipping insurance is mandatory on all Non Service Items over $20.00 and will be added to the invoice.

Drop Shipping:
Items may be drop shipped from the manufacturer or from a distributor.

Lead Times:
Lead time may vary from item to item depending on our stock or the stock of our distributor. Please call us for lead times and a shipping quote before placing your order.

 

Returns / Refund policy:
No returns or exchanges will be permitted without an RMA#.
No returns on products over 
30 days. Shipping fees and services fees are not refundable. There is a 20% restocking fee for any open but complete item sent back for refund or exchange. A 10% restocking fee for any unopened item sent back for refund or exchange.

All returned 
items must be 100% complete, in the original packaging and in resalable condition with all packaging materials, manuals, blank registration card(s), software and dongles must be present or no refund will be given.

We 
strongly recommend that you choose a carrier that provides tracking and insurance for your return package. We will not refund any lost or stolen items for any reason. Please keep all information related to the sale until your refund is completed.

 

LIMIT OF LIABILITY: Submitting any film, print, slide, negative, digital file or original to our company for scanning, processing, printing, storage, transmission or other handling constitutes an AGREEMENT by you that any damage or loss by our company, subsidiaries, or agents, even if caused by negligence or other fault, will only entitle you to replacement with a like amount of unexposed film and processing. Except for such replacement, the acceptance by our company, subsidiary and/or agents of the film, print, slide, negative, file or original is without other warranty or liability, and recovery for any incidental or consequential damages is excluded. All jobs are considered closed after 5 business days. No claims for refunds are accepted after 5 business days from receiving the job.
WE ARE NOT RESPONSIBLE FOR ORIGINALS AND WORK LEFT OVER 30 DAYS

By placing an order, you hereby agree to all of the terms and policies outlined.


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